At Scent’s Empire, we want you to be satisfied with your purchase. If you need to return a perfume, please review the following conditions carefully.

Return Period

Returns are accepted within 15 days from the original purchase date.

Requests submitted after 15 days will not be eligible for return or refund.

Return Eligibility

To qualify for a return, the product must meet all of the following conditions:

• At least 90% of the perfume must remain in the bottle.

• The perfume bottle must not be broken, cracked, damaged, or altered.

• The original box and packaging must be returned in acceptable condition.

• The product must not show signs of excessive use, misuse, or improper handling.

• Proof of purchase, such as an order number, receipt, or purchase confirmation, may be required.

Products that do not meet these conditions may not be accepted for return or refund.

Return Shipping Responsibility

The customer is fully responsible for sending the return package back to Scent’s Empire.

All return shipping, courier, postage, and delivery charges must be paid by the customer. Scent’s Empire will not be responsible for any return shipping costs.

The customer is also responsible for securely packing the returned product to prevent damage during transportation.

We recommend using a reliable and trackable courier service. Scent’s Empire is not responsible for return packages that are lost, delayed, or damaged while being shipped back to us.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Scent’s Empire as soon as possible after receiving your order.

Please provide your order details along with clear photographs or videos of the product and packaging so our team can review the issue.

Refunds

Once the returned product is received and inspected, we will inform you whether your refund has been approved.

If approved, the refund will be issued using the applicable refund method. Processing times may vary depending on the payment provider or financial institution.

Original shipping or delivery charges are non-refundable unless otherwise approved by Scent’s Empire.

Non-Returnable Products

A return may be refused if:

• More than 10% of the perfume has been used.

• The bottle is damaged, broken, cracked, or altered.

• The original box or packaging is missing or significantly damaged.

• The product has been tampered with or misused.

• The return request is submitted more than 15 days after the purchase date.

• Proof of purchase cannot be provided when requested.

Contact Us

For return or refund requests, please contact Scent’s Empire with your order number and details of the issue.

Scent’s Empire reserves the right to inspect all returned products before approving any refund or replacement.

Thank you for choosing Scents Empire. ❤️